Right to a refund
You can request a refund for purchases from the Chariz store. All Chariz purchases are covered by this policy. This includes if the product:
- Has a problem that would have stopped someone from buying it if they’d known about it
- Is significantly different from the sample or description
- Is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
- Doesn’t do what the consumer asked for and can’t easily be fixed within a reasonable time
- Is unsafe
Refunds due to a change of mind are provided at the discretion of the seller. Contact individual sellers to request their change of mind policy.
We make our best efforts to ensure product compatibility is listed, and we provide warnings during the checkout process so as to reduce the possibility of you purchasing a product not supported on your device. If you purchase the product despite the warnings, installation in an incompatible configuration is at your own risk.
To request a refund, visit your Chariz account at https://my.chariz.com/account, then select the product. An email link is provided in the right sidebar (on desktop or tablet), or towards the bottom of the page (on mobile).
You may be offered a repair as an alternative to a refund – that is, a seller may offer to fix the issue. This can involve sending the seller crash reports and other logs which provide technical information on why the problem occurred.
Please remember to respect customer representatives you contact. Most sellers are in fact a sole developer or small group of developers, and they would be interested to hear about your issue so they can diagnose and fix it. You are not required to provide information (such as log files) they request from you, but we highly recommend you cooperate with them so they have enough information to develop a fix for the issue.
We expect sellers to follow this refund policy. If you are unsatisfied with the response – or lack of response – from a seller, please forward the entire correspondence to firstname.lastname@example.org, and we will decide on the best resolution for you.
Refunds are final
To prevent abuse of the refund system, and since refunds incur fees from our payment processors, we consider refunds final. By requesting a refund, you’re confirming that you’re no longer interested in the product, and will never want to purchase it again in future.
We realise this might be a drastic decision for you to make. However, most issues will be solved by an update released by the seller in the near future. This is especially true for newly-released products.
We may lift this restriction, at our discretion, if we feel you were disadvantaged by a fault on the part of the seller or Hashbang Productions.