@@ -11,14 +11,16 @@ HASHBANG Productions reserves the right to take action, including blocking furth
 
 HASHBANG Productions may provide a refund to a customer at any time if they contact us requesting one, or file a dispute with their bank or PayPal. An automated email will be sent to a seller when we receive a dispute. If we receive any emails or other messages we believe should be directed to you, we will do our best to ensure it is forwarded to you, or direct the customer to contact you.
 
-This is a living document and we may add, modify, or remove rules at any time as Chariz grows and faces different challenges along the way. While we believe it should be extremely unlikely, if there are changes we believe will affect a seller, we will get in touch with them first to discuss their options. If you have questions about these rules, please [contact us](/).
+We would like to make clear that **if your product was already rejected by a competing platform, chances are Chariz may not accept it either.** If you believe your product was wrongly rejected, especially if this was due to technical reasons (e.g. disallowed use of APIs), business reasons (e.g. being forced to add/remove features, or change your monetisation model, purely to benefit the platform owner), or other rules you believe are overreaching or were applied unfairly, we would still like to hear from you! However, we need to make clear that many of our rules align with those of other software marketplaces such as the Apple App Store and Google Play Store, because many of those rules make sense regardless of the marketplace or its owner’s business motives.
+
+This is a living document and we may add, modify, or remove rules at any time as Chariz grows and faces different challenges along the way. While we believe it should be extremely unlikely, if there are changes we believe will affect a seller, we will get in touch with them first to discuss their options. If you have questions about these rules, please [contact us](/). For transparency, we provide [history](./history/) of this document.
 
 ### Terminology
 * “We”: HASHBANG Productions, the operators of Chariz.
 * “Platform”: Chariz Pay and/or the larger Chariz online service.
 * “Product”: A piece of software sold through the Chariz Pay platform.
 * “You” or “Seller”: An entity selling on Chariz Pay, whether a business, group of developers, or individual.
-* “Customer”: A person who has purchased a product.
+* “Customer”: A person who has purchased or otherwise been granted a license to a product.
 
 ### 1. Functionality {#functionality}
 1. A product may be declined if it appears to mislead, be of dubious benefit, or performs unexpected/malicious actions. We know that you know where the line is between useful functionality and malware — don’t cross it.
@@ -33,17 +35,18 @@ This is a living document and we may add, modify, or remove rules at any time as
 
 ### 2. Copyright {#copyright}
 1. Products must not contain copyrighted source code or assets you do not have permission to use.
-3. Open source software should be licensed under at least one [OSI-approved license](https://opensource.org/licenses), and you must follow the license(s). Particularly, the license(s) must permit you to commercially release the product.
+3. Open source software should be licensed under at least one [OSI-approved license](https://opensource.org/licenses), and you must follow the license(s). Particularly, if the product intends to generate revenue, the license(s) must not conflict with commercial use.
 2. Open source software is only permitted to be sold if you are the original author, have permission from the original author, or have forked an abandoned project and made significant changes.
 5. A product name should not use another company’s name or product name, even if not trademarked. Names of the form “Florp Enhancer” (trademark at the start) are not acceptable as this seems to indicate affiliation with the authors of Florp. Consider a name that indicates your product works with another product, such as “Enhancer for Florp”.
 6. A product logo should not contain copyrighted content you do not have permission to use, including logos of another company or product.
 7. Screenshots may not contain copyrighted content you do not have permission to use, unless it is obviously only used for illustration (e.g. album covers in a music app). Prefer [libre](https://en.wikipedia.org/wiki/Gratis_versus_libre) content as much as possible.
+8. We do not take copyright ownership of your product – you are only licensing the content to us so we can distribute it on your behalf. However, we expect sellers to understand that selling a product on Chariz as well as a directly competing store is not advised, due to concerns over poor user experience and increased customer support maintenance.
 
 ### 3. Metadata {#metadata}
 1. A product name, icon, description, and other metadata can not mislead users into believing that a product can do anything more than it is currently capable of.
 2. A product name should be as concise as possible, ideally not exceeding 30 characters in length, but longer is still acceptable.
 3. A product’s author name should either be your full name or a recognisable username you use on other websites such as social media, or a recognisable group name with a website and/or social media presence.
-4. A product description should be easy to understand and use [Plain English](https://en.wikipedia.org/wiki/Plain_English). We may copyedit your description to increase clarity. If this happens, we will email you about it and allow you to make changes if we made a mistake.
+4. A product description should be easy to understand – consider using [Plain English](https://en.wikipedia.org/wiki/Plain_English). We may copyedit your description to increase clarity. If this happens, we will contact you about it and allow you to make changes if we made a mistake.
 5. A product description should be honest about certifications and product ratings it mentions. Provide a link to the source of each certification or review where possible.
 6. A product that is not intended to be used in certain countries should indicate countries that are or aren’t supported in the description.
 7. If a product primarily targets non-English-speaking users, the product description should be written in the primary language, and also in English.
@@ -61,7 +64,7 @@ This is a living document and we may add, modify, or remove rules at any time as
 6. All graphics must be suitable for viewing by all ages and avoid mature content.
 
 ### 5. Customer Relations {#customer-relations}
-1. Sellers must provide an email address (and optionally, a Discord guild) that is frequently monitored for customer messages (at least once a week). This email address may be used as a traditional email account, or forwarded to a platform such as Zendesk. A form of contact is legally required in some countries.
+1. Sellers must provide an email address (and optionally, a live chat or community support channel such as Discord, Twitter, Intercom, or a bulletin board) that is frequently monitored for customer messages (at least once a week). This email address may be used as a traditional email account, or forwarded to a platform such as Zendesk. A form of contact is legally required in some countries.
 2. Sellers must respond in a timely manner to customer questions (at most 1 week). If the answer will take some time, make the customer aware that you’ll get back to them later. This is not required for discontinued products.
 3. Sellers must enable an out-of-office reply/vacation mode on their email account when they are taking a short break from answering emails.
 4. Sellers must have a reasonable refund policy that does not reject change-of-mind refunds. It is important to recognise that customers may find that the product doesn’t suit their needs. Your reputation is more important than retaining a customer against their will.